Terms and conditions

Last updated 30 October 2026

This website is operated by Pandhal Global Gourmet Private Limited ("Pandhal", "we", "us"). By placing an order you agree to these terms.

Orders

An order is confirmed only after payment is received and you get an order number starting with PMC. We may cancel and fully refund an order if we cannot fulfil it.

Prices and payment

Prices are in Indian rupees and include applicable taxes. Delivery charges are shown separately at checkout. We accept credit and debit cards, UPI, net banking and wallets, processed securely by Razorpay. We never see or store your card or bank details.

Products

Photos are for illustration. Packaging and individual items may vary slightly. The cake contains nuts and is made in a kitchen that handles wheat, dairy, eggs and other allergens. Full ingredient and allergen information is on the product label. Please check before gifting it to someone with allergies.

Delivery

See our shipping and delivery policy.

Cancellations and refunds

See our cancellation and refund policy.

Customer Care

+91 92880 22120 or customercare@pandhal.co.in. Monday to Saturday, 7 am to 9:30 pm. Sunday, 8 am to 8 pm.

Governing law

These terms are governed by the laws of India, and disputes are subject to the courts of Kerala.