Cancellation and refunds

Last updated 30 October 2026

Cancelling an order

You can cancel for a full refund until your order is marked Packed. Open Track your order, enter your mobile number and choose Request cancellation, or contact Customer Care on +91 92880 22120 or customercare@pandhal.co.in. We confirm each cancellation, then refund. Once an order is packed, it can't be cancelled.

Damaged products

If your cake arrives damaged, open Track your order within 3 days of delivery and choose Received a damaged product. Tell us what happened and upload 1 to 3 clear photos. We check every report and, if approved, we refund the order or the affected tin. We don't accept returns for change of mind, because this is a perishable food product.

Orders we can't fulfil

If we are unable to deliver your order for any reason on our side, we will refund the full amount.

How refunds are paid

Approved refunds are made to your original payment method and usually reach your account within 5–7 business days, depending on your bank.